Crisis Counselor--The Relatives

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ensure safe and confidential environment for clients of program both proactively and by responding to situations that arise during shift.  This includes applying rules and expectations consistently.

Continuously assure quality improvement focus for Program and the agency as a whole.

Complete all necessary paperwork and documentation, including service plans, client assessments and verbal/written summary of each resident at shift change.

Process intakes and walk-ins according to program policy and procedure.

Confidentially provide updated information to other agencies on client status as required.  Act as an advocate for client's needs as needed with appropriate parties (i.e. schools, other agencies, court.)

Answer and respond to phone calls, including crisis calls.

Refer individuals and families to appropriate agencies, such as the Department of Social Services.

Facilitate individual, family and group sessions.

Participate in case staffing.

Plan and implement recreational and educational activities for clients.

Assist in planning menu and preparing grocery list, and completing the grocery shopping.  All meals should be prepared in guidelines set for proper and balanced nutrition.

Supervise resident chores including cooking and cleaning.  Perform cleaning, maintenance and cooking chores per program procedure and as assigned.

Oversee administration of doctor-referred medication to residents as prescribed and document in client's charts.

Provide transportation for residents in agency van.

Participate in required meetings and/or training, including but not limited to serving on one agency committee, staff meetings, and mandated and/or optional education.

Advise Crisis Counselor Supervisor or Program Manager of needed repairs, by completing a work order.

Assist in on-shift training of new staff, interns and/or volunteers.

Other duties as assigned by a member of management.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's Degree in Human Services for Crisis Counselor; for Awakenight, Overnight and weekend an Associate's Degree in Human Services is acceptable or equivalent combination of education and experience. Prefer 6 months of related experience


Ability to read and comprehend instructions, short correspondence, and memos.  Ability to write to a prescribed style and format.  Ability to effectively present information in one-on-one and small group situations to groups of children, managers, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.  Ability to deal with problems involving several concrete variables in situations with little standardization.


Valid  NC or SC Driver's license.


Competency is defined as the techniques, procedures, technology, skills or equipment needed to do one's job. The following competencies are required of this position; Age specific competency for children and adolescents, competency in the Administration of Medications,  Therapeutic Crisis Intervention,  Life Saving / Safety to include First Aid and CPR; Working with Mental Health Population through utilization of TCI and Love & Logic , Blood Borne Pathogens and Infection Control.

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee frequently is required to climb or balance.  The employee must frequently move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.