Housing Program Supervisor - The Relatives - Charlotte, NC

The Relatives is seeking a Program Supervisor to serve at our On Ramp Resource Center. On Ramp serves youth ages 16-24 in Mecklenburg County who may need help making the successful evolution from youth to being an independent adult.

This is full time, supervisory role

Bachelors Degree Required. Management and experience with population preferred. Licensure (fully or provisionally licensed LPC, LCSW, LMFT) preferred.

Please visit www.therelatives.org to learn more about our services and to apply.

SUMMARY Responsible for all tasks related to supervising a resource and service center for transition age youth on an interim basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Provides oversight and leadership for program operations. Responsible for hiring, scheduling, supervising, training and evaluating program staff and interns. Provide leadership and support to ensure achievement of program goals and professional development of staff


Provides oversight and ensures clients receive appropriate and high quality services

Provides coaching and feedback regarding staff duties, performance improvement, training, and other staff development opportunities. Ensures direct care staff provide quality services in accordance with Love and Logic, TCI regulations, Joint Commission standards, external partners' requirements and agency policies

Ensures young adults have access to technological resources and case management services that increase their ability to enhance community/life functioning skills, secure housing, employment and/or educational services

Ensures clients who have identified an employment goal gain employment.

Ensures clients who have identified an education goal enroll in educational services.

Assists in the development of and maintain compliance to the program operating budget ensuring the most efficient use of agency resources

Ensures clients who have an identified community/life functioning need has increased their level of functioning during their time within case management 

Ensures information is shared and services are accessible to young adults within the  community

Ensures clients receiving case management services who have  identified housing needs have secure and stable housing

Ensures staff are compliant as it relates to completing of training requirements within specified timeframes

Ensures staffing requirements are met by hiring, scheduling, supervising, training and evaluating staff, interns, and volunteers appropriately

Completes all mandated training.

Attendance:  Has minimal occurrences of unscheduled absences or lateness

Work collaboratively with appropriate agency staff to develop and implement a comprehensive community awareness plan

Maintain relationships with community partners (service organizations, faith community, county agencies, etc.) to ensure adequate resources and support for clients served

Utilize evaluation tools to measure the program's outcomes, and create a manner in which to collect, evaluate, and report data/outcomes.

Assume leadership for program operating budget, including assisting in the development and maintenance of compliance to the operating budget ensuring the most efficient use of agency resources

Work to foster internal working relationships with other programs under the umbrella of Alexander Youth Network.

Continuously assure quality improvement focus for Program and the agency as a whole.

Other duties as assigned


The Program Supervisor is primarily responsible for the supervision of assigned staff, and carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include training/mentoring employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, assessing risks, and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Additionally, strong organizational skills, resource development and budget management and development experience are required.  Effective public speaking and written communication skills, as well as knowledge of local human service systems for youth and young adults, and the ability to bring together and collaborate with diverse community partners are essential for successful job performance

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree and four years of experience in a related human services field with at least two years of supervisory experience. Applicable licensure preferred. Documented experience with transition age youth is highly preferred.  Familiarity in MS Office applications is required.