Learning and Development Mentor - Charlotte, NC

Do you have in interest in working with North Carolina's leader in children's behavioral healthcare? Alexander Youth Network needs you!

Why Join Alexander Youth Network?

Founded in 1888, Alexander Youth Network is the leading provider of children's mental and behavioral health in North Carolina and serves over 10,000 children and youth adults annually. Headquartered in Charlotte with service locations in the central, western, and Southern Piedmont regions of the state, Alexander combined a variety of treatment programs into a complete Service Array, to meet the need of our clients - wherever they are.

To learn more about services, please visit www.alexanderyouth.network.org

What you would do:

Serves as a Lead Trainer and resource for direct care staff and managers in Charlotte PRTF and AYN Transition House staff, and leads with managers the development of staff competencies. The trainer updates and organized company training programs for all personnel in Charlotte PRTF.  Helps to provide a comprehensive training program for all staff that work directly with clients, including orientation, in-service, and on the job training, including after the orientation phase.  In collaboration with the Learning and Development team and PRTF treatment team, the lead trainer will select and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Schedules the appropriate classroom or other meeting places, and prepares the physical setup, including any audiovisual equipment.

The Lead Trainer will work closely with PRTF leadership to identify training needs and staff that would need additional training. They will come up with a tailored plan and work with staff in the one on one setting. This trainer will be required to be on site 20-30 hours per week and to during this time should be available to spend time on 1st, 2nd and weekend shifts.  They should have consistent availability during all shifts, and will create a consistent schedule to reflect this consistency.  The only time the lead trainer will not be available to provide mentorship, is when the trainer is involved in orientation for the agency. 

Travel may be required


  • Develops group and individualized coaching support to directly impact PRTF staff turnover
  • Ensures all direct care staff that utilizes NMT are provided with appropriate levels of supervision and coaching regarding the approach and the implementation of appropriate activities and clinical interventions
  • Acquire and maintain credentials as a staff trainer, including, but not limited to Therapeutic Crisis Intervention.
  • Coordinates the implementation of TCI and NMT Models to PRTF staff.
  • Work with individuals and groups of staff to improve competence through refresher courses in the training curriculum.
  • Will complete all CPR/First aid training for PRTF Charlotte staff. 
  • Under the oversight of the Learning and Development Manager, plan NHO and refreshers as needed
  • Formulates teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
  • Confers with management, supervisors and employees to gain knowledge of work situations requirement training and to better understand changes in policies, procedures, regulations, business initiatives and new technologies
  • Reports of New Hire training review and identifies new Hires that may benefit from more extensive training.
  • Ensures Charlotte PRTF site visibility and staff engagement


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


B.A. /B.S. human resources and 3 or more years related experience. QMHP preferred but not required

Proficiency in Microsoft Office applications. 

What We Offer:

Alexander offers a comprehensive benefits package which includes:

  • Medical with Employer-Sponsored HRA
  • Dental
  • Vision
  • 401(k) with Employer Match
  • Employer-Paid Life, AD&D, STD, and LTD
  • Paid Time Off and Paid Holidays
  • Employee Recognition Programs
  • Continuing Education Units (CEUs) at no cost
  • Discounts and Perks such as AAA, credit union membership, and more!

Alexander youth network provides equal employment opportunities (EEO) to all employees and applicants for employment and complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities