Support Specialist - SAIOP - Greensboro, NC

Youth Focus is now Alexander Youth Network!! Alexander Youth Network is seeking part-time (18 hour) M,W,F 2:00pm-8:30pm) candidates to act a Support Specialist in our Substance Abuse Intensive Outpatient Program (SAIOP).

Salary is $29,120 ($14.00/hour).

Alexander Youth Network manages a residential substance abuse program for adolescents and teens from 12-17 in Greensboro, North Carolina. In this program, teens participate in a series of individual, group, and family counseling sessions to identify triggers and underlying draws to substance use.

At Alexander, we adhere to The Seven Challenges Model to help adolescents and teens to evaluate their life goals, personal challenges, and empower them to make the appropriate lifestyle changes. While in the residential program individuals work through challenges with family and natural support systems to identify strategies for long term success.

To learn more about our services and to apply, please visit


Provides, coordinates, and monitors a variety of direct care activities for clients in the residential, group home or other client treatment environment. Maintains the residences and clients in a clean and safe environment. Offers appropriate intervention services; facilitating individual, group and family conferences.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ensure consistent and appropriate activities according to NMT model.

  • Utilize activities manual to plan, implement and participate in activities that have a therapeutic value for clients and compliments treatment goals
  • Modify activities according to the needs for the clients and the environment
  • Allow clients to participate at all times with modifications only for safety
  • Aware of restrictive intervention plans for each client

Ensure clinical interventions according to NMT model.

  • Transitional routines
  • Life space interviews
  • Appropriate tone of voice and interaction
  • Limited use of consequences and effective use of teaching, role modeling, and correction
  • Observation of client rights
  • Acknowledge clients
  • Point out positive behaviors
  • Verbalize actions
  • Teach and reinforce skills
  • Link feeling to behaviors
  • Give choices
  • Restrictive interventions used according to guidelines, trainings, and refreshers

Participation in therapeutic activities according to NMT

  • Leading and engaging clients in activities
  • Participate in activities implemented by recreation therapist, volunteers, and teachers
  • Participate in academics
  • Participate in group therapy activities

Participation in NMT staffing and treatment planning

  • Attendance in weekly cottage staffing
  • Positive communication with families
  • Effective communication of treatment issues to the treatment team

Documentation quality and quantity.

  • Progress notes completed on time
  • Progress notes are good quality as evidenced by details that reflect PCP, appropriate use of grammar, legibility, and individualized
  • RI notes are completed on time
  • RI notes are good quality as evidenced by appropriate use of grammar, legibility, and an accurate account of events
  • Incident reports are completed on time
  • Incident reports are of good quality as evidenced by appropriate use of grammar, legibility, and an accurate account of events
  • Precautions forms and restriction of rights forms completed when applicable.
  • Sleep logs are completed as bed checks are being made.

Consistent routine and daily planning

  • Adheres to posted schedules
  • All clients participate with modification for safety reasons only
  • Daytime staff complete and use daily lesson plans to coordinate activities
  • Evening and weekend staff ensures daily activities and support volunteer groups during their activities and routine.

Customer service

  • Positive interaction with families, guardians, and other professionals involved in the treatment process
  • Regular communication with families and treatment team on the progress of clients as well as other information.

Plans appropriate recreational and educational activities to enrich the therapeutic milieu through BHC's

  • Utilize activities manual to plan activities that are engaging, age appropriate, therapeutic, and makes good use of programming schedules and resources.
  • Use lesson plan books to plan and document activities and stick to the plan unless a need arises to modify activities and academics based on safety, crisis, or reasonable "teaching moments" in which the focus should change.
  • Communicate with and work effectively with the recreation coordinator to plan and implement activities and work with volunteers.


  • Give at least two weeks notice with submitting PTO requests.
  • Contact immediate supervisor for last minute call outs.
  • Last minute call outs will be for emergency reasons only and subject to documentation requests
  • Work regular schedule.
  • Remain alert and in assigned cottage/classroom for the duration of the shift
  • Attend all required trainings.

Problem identification and proactive resolution

  • Identify problems areas and bring them to the attention of the Program Supervisors in a timely manner
  • Offer thoughtful solutions for problem areas
  • Assume responsibility for problems in need of immediate attention


  • Appropriate physical and verbal interaction with coworkers
  • Clothing that does not pose a hazard given the population and the possible use of physical interventions (no high heel shoes, open toes shoes, sandals, flip flops, dangling jewelry).
  • T-shirts with appropriate logos, language, and art

Effective utilization of supervisor

  • Participate in individual and group supervision as needed
  • Receive and give constructive criticism in a positive manner
  • Offer thoughtful solutions to problems
  • Offer thoughtful ideas on programming improvement
  • Seek additional responsibility

Care of the environment

  • Ensure cottages and classrooms are free of hazard
  • Ensure clean and sanitary environment
  • Report all environmental issues and concerns to facilities and Program Supervisor
  • Maintain a kid friendly environment (bulletin boards, art, etc.)

Overall quality of care for clients

  • Teach and reinforce hygiene skills
  • Ensure appropriate attire for the weather
  • Make sure clothes are clean, labeled, and stored appropriately
  • Guarantee all meals are offered on time
  • Maintenance of the environment (classrooms, cottages, client rooms, etc.)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma is required.  B.A. /B.S. in a related human service field preferred. Four years Mental Health experience is preferred.


Competency is defined as the techniques, procedures, technology, skills or equipment needed to do one's job.  The following competencies are required of this position:  age specific competency for children and adolescents, competency in the Administration of Medications, Therapeutic Crisis Intervention, Life Saving/Safety to include First Aid and CPR; Working with Mental Health Population through utilization of TCI and NMT, Blood Borne Pathogens and Infection Control.


Ability to read, analyze, and interpret professional journals, governmental regulations, or legal documentation.  Ability to write reports and business correspondence to a prescribed format and style.  Ability to effectively present information and respond to questions from groups of children, top managers, clients and families, volunteers, and the general public.


Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee frequently is required to climb or balance.  The employee must frequently move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.