Intake Specialist - On Ramp Resource Center - Charlotte, NC

The Relatives On Ramp Resource Center is looking for an Intake Specialist to provide support to the On Ramp Resource Center. This position is a great opportunity for some interested in gaining hands-on experience with youth and young adults in crisis. Bachelor's degree in Human Services field is strongly preferred.

On Ramp is a drop-in resource center for any young adults ages 16-24 who may need help making the successful evolution from youth to being an independent adult. Through case management and structured support, our resource center staff empowers young adults to find employment, education and housing opportunities, ultimately leading to independence.


The Intake Specialist performs a variety of activities to assist The Relatives On-Ramp program. Work involves orienting all eligible participants to the programs and completing new program participants intake.  The Intake Specialist also performs administrative tasks such as data entry and completion of documentation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Serves as the point of entry for potential program participants and completes all Coordinated Entry and intake assessments and related documentation.
  • Assess housing barriers of targeted populations experiencing homelessness to determine housing and service needs.
  • Collaborate with team members to provide participants wrap-around support services.
  • Provide appropriate referrals for case management serves at The Relative and to other community services.
  • Explain and discuss program expectations with each participant or family.
  • Completes all required data entry.
  • Attends and participates in Group Sessions, Staff Meetings, Case Staffing, Intakes and Trainings as required/needed
  • Completes all intake documentation
  • Responsible for maintaining and entering all data into HMIS (Housing Management Information System)
  • Demonstrate the ability to function safely, professionally and ethically without the benefit of direct supervision.  This includes serving as client advocate, providing referrals, facilitating individual and group sessions and case management (as needed).
  • Document case notes and maintain client records in Homeless Management Information System (HMIS).  Ensure accuracy and timeliness of submissions.
  • Maintain client confidentiality and adheres to agency ethical standards


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires knowledge and belief in "Housing First" philosophy and strategies. Excellent communication skills, particularly listening, mediation, and writing skills. Possess strong organizational skills with ability to meet a demanding workload. Detail oriented to complete requirements of files and contract compliance.


Bachelor's degree in a related human service field preferred. 2 years' experience in human service field, working with transition age youth is preferred.


Competency is defined as the techniques, procedures, technology, skills or equipment needed to do one's job.  The following competencies are required of this position:  age specific competency for children and adolescents, competency in the Administration of Medications, Therapeutic Crisis Intervention, Life Saving/Safety to include First Aid and CPR; Working with Mental Health Population through utilization of TCI and NMT, Blood Borne Pathogens and Infection Control.


Must have access to their own vehicle and have andvalid NC or SC Driver's license.


Ability to read, analyze, and interpret professional journals, governmental regulations, or legal documentation.  Ability to write reports and business correspondence to a prescribed format and style.  Ability to effectively present information and respond to questions from groups of children, top managers, clients and families, volunteers, and the general public.


Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations. Concentrated record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state and local government agencies and funding sources.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee frequently is required to climb or balance.  The employee must frequently move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Alexander boasts a comprehensive benefits package which includes:

  • Medical with Employer-Sponsored HRA
  • Dental
  • Vision
  • 401(k) with Employer Match
  • Employer-Paid Life, AD&D, STD, and LTD
  • Paid Time Off and Paid Holidays
  • Employee Recognition Programs
  • Discounts and Perks such as AAA, credit union membership, and more!